As a travel agency, efficiency, organization, and quality are paramount to providing exceptional service to our clients. We recently made the switch to Tern Travel, a platform that not only offers incredible itinerary capabilities but also demonstrates a commitment to user feedback and continuous improvement. Tern's receptiveness to user suggestions and platform changes ensures that it evolves to meet the specific needs of travel agencies like ours, making it a valuable tool for streamlining our operations and enhancing the client experience.
Enhanced Option Building and Customization
Tern Travel's option building capabilities are exceptional. We can easily present our clients with multiple options for hotels, activities, or other aspects of their trip. This allows us to tailor itineraries to their specific preferences and needs. Additionally, clients can choose options within the itinerary and even request changes directly through the platform. This level of customization and flexibility ensures that our clients are completely satisfied with their travel plans.
A Comprehensive All-in-One Platform
Tern Travel is more than just an itinerary builder. It's a comprehensive platform that streamlines various aspects of our business. We can manage client profiles, store important documents, track email communications, handle form requests, and process secure payment authorizations all in one place. Not only does this save us time, but it also allows us to produce higher-quality itineraries. The platform's integrated features streamline our workflows and ensure that all information is easily accessible.
Enhanced Client Experience
By using Tern Travel, we're able to provide a superior client experience. We can share itineraries directly with our clients, allowing them to easily view and download their travel plans. The platform also enables us to communicate effectively and efficiently, ensuring our clients always feel informed and supported.
Increased Productivity
Tern Travel has significantly increased our productivity as a travel agency. The platform's intuitive interface and automation features have simplified our workflows and reduced the time it takes to complete tasks. This allows us to focus more on building relationships with our clients and providing personalized service.
Conclusion
If you're a travel agency looking to streamline your operations, enhance the client experience, and produce higher-quality itineraries, we highly recommend giving Tern Travel a try. Its impressive itinerary capabilities, all-in-one functionality, and ease of use make it a game-changer for the modern travel industry.
And if you're one of our clients, get ready for an even more personalized and enjoyable travel experience thanks to Tern Travel!
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